Shipping Policy

Effective Date: October 15, 2026

PawVibeGear aims to provide a clear and reliable delivery experience for customers purchasing sofas and home furniture. This policy explains our order processing procedures, shipping arrangements, estimated delivery times, and delivery support.

Order Processing

Ready-to-ship orders are generally processed within 1–2 business days after payment confirmation. Business days exclude weekends and applicable public holidays.

Processing times may be extended during holidays, promotional periods, inventory checks, payment verification, or other circumstances requiring additional review.

If a particular product requires special preparation or has a different processing estimate displayed on its product page, the product-specific information will apply.

Shipping Rates

Standard shipping is offered at no additional charge for eligible orders shipped within the United States when indicated by the shipping terms displayed on our website or at checkout.

Any applicable shipping charges or special delivery fees will be shown before you complete your purchase.

Estimated Delivery Time

For eligible standard shipments, delivery is estimated at approximately 2–3 business days after processing.

Delivery estimates are not guarantees. Actual delivery times may vary depending on the destination, carrier availability, weather, transportation conditions, and the size or handling requirements of the furniture.

Sofas, sectional sofas, and other bulky items may require special transportation or delivery arrangements. Any applicable requirements will be communicated where available.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take some time to update after the carrier receives the shipment. If you need help locating an order, contact our customer service team with your order number.

Shipping Address Accuracy

Please review your shipping address carefully before submitting your order.

If you discover an error, contact us as soon as possible. We cannot guarantee that an address change can be made after an order has entered processing or has been shipped.

Additional costs resulting from incorrect or incomplete address details may apply where permitted by law and disclosed in advance.

Preparing for Furniture Delivery

Before purchasing a sofa or other large furniture item, please review the product dimensions and confirm that your delivery location can accommodate it.

Consider doorway widths, hallways, staircases, elevators, and available access space.

Unless expressly stated in the product or shipping information, delivery should not be assumed to include in-home assembly, installation, or removal of existing furniture.

Damaged or Incorrect Deliveries

Please inspect your order promptly after delivery.

If your sofa or other furniture arrives damaged, incomplete, or incorrect, contact us as soon as possible. Include your order number and clear photographs of the product and packaging.

We will review the issue and explain the appropriate next steps based on the circumstances and applicable law.

Delivery Delays

Severe weather, carrier disruptions, transportation interruptions, incorrect address details, or other circumstances outside our reasonable control may cause delays.

If a significant delivery issue occurs, we will make reasonable efforts to assist you and share available shipping information.

Contact Us

Store: PawVibeGear
Email: sales@pawvibegear.com
Phone: +1 (646) 513-4267
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 6074 Orbis Way, Unit A, Eastvale, CA 92880, United States