Refund and Return Policy

Effective Date: October 15, 2026

At PawVibeGear, we want customers to feel confident when shopping for sofas and furniture for their homes. This Refund and Return Policy explains our return eligibility requirements, cancellation procedures, and refund process.

Return Eligibility

Eligible products may be returned within 14 calendar days after delivery.

To qualify for a return, an item should be unused, in its original condition, and include all original parts, accessories, and packaging where reasonably available.

Because sofas and other furniture items can be large, heavy, and difficult to transport, customers must contact our customer service team before arranging a return.

Furniture that has been improperly assembled, modified, used beyond reasonable inspection, or damaged after delivery may not qualify for a change-of-mind return, except where required by applicable law.

How to Request a Return

To initiate a return, contact us within 14 calendar days after receiving your order.

Please provide your order number, the name of the product, and the reason for your request. If the item is damaged, defective, incomplete, or incorrect, please include clear photographs of the product and its packaging.

Our customer service team will review your request and provide instructions regarding authorization, packaging, and return transportation.

Please do not ship furniture back before receiving instructions from our team, as large items may require specific handling arrangements.

Damaged, Defective, or Incorrect Products

Please inspect your furniture upon delivery. If your sofa or other furniture arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs showing the affected areas and packaging.

Depending on the circumstances and applicable law, the available resolution may include replacement parts, a replacement product, repair where appropriate, or a refund.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return transportation costs where permitted by law and disclosed before the return proceeds.

When a return is necessary because of our error or a verified damaged, defective, or incorrectly supplied item, we will review the circumstances and explain the applicable return arrangements.

Because sofas and other bulky furniture may require specialized transportation, return costs can vary based on the item's dimensions, weight, and collection location.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate your request before the order enters processing or shipment.

Once an order has been prepared for shipment or handed to a carrier, cancellation may no longer be possible. In that case, our standard return policy may apply.

Any applicable cancellation costs will be communicated where relevant and handled in accordance with applicable law.

Refund Processing

If a return is approved, the returned product may be inspected after receipt.

Approved refunds are generally issued to the original payment method. Please allow approximately 5–10 business days after refund processing for the funds to appear. Your bank or payment provider may require additional time.

Original shipping charges, return shipping costs, and other applicable fees will be handled according to the circumstances of the return, the terms disclosed before purchase, and applicable law.

Contact Us

Store: PawVibeGear
Email: sales@pawvibegear.com
Phone: +1 (646) 513-4267
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 6074 Orbis Way, Unit A, Eastvale, CA 92880, United States